We’ve fixed it!
Due to an unexpected service incident, you may have encountered delayed Similarity Report generation in Turnitin, Turnitin UK, iThenticate (V1 and V2), Crossref Similarity Check, Turnitin Similarity, Originality, and SimCheck. We are pleased to advise that service has been restored.
The incident occurred between the following times:
PDT: May 15, 05:51 - May 15, 08:25
BST: May 15, 13:51 - May 15, 16:25
AEST: May 15, 22:51 - May 15, 01:25
We regret any inconvenience this may have caused if you were impacted by today’s incident.
We’ve run into some issues.
Turnitin, Turnitin UK, iThenticate (V1 and V2), Crossref Similarity Check, Turnitin Similarity, Originality, and SimCheck are currently experiencing an unexpected service incident. Users accessing these services via an integration may also be affected.
During this time, users may experience slowness when uploading submissions as well as delayed report generation.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
Affected Services: iCloud Backup, iCloud Drive, Photos, iCloud Reminders
Users are experiencing a problem with this service. We are investigating and will update the status as more information becomes available.
Affected Services: iCloud Backup, iCloud Drive, Photos, iCloud Reminders
Affected Services: iCloud Backup, iCloud Drive, Photos
Our Support platform provider has confirmed that call functionality has been fully restored. Thank you for your patience!
Our team is aware of an issue where the audio on some inbound calls to Support is not working as expected. Our Support platform provider is working on the issue and we will provide additional information soon. In the interim, please submit a Support ticket in the event you encounter an audio issue. Thank you for your patience and understanding!
Due to an unexpected service incident, users of Turnitin, Turnitin UK, iThenticate, Crossref, Turnitin Similarity, Originality, and SimCheck may have found a delay in Similarity Report generation.
We are pleased to inform that the service has been restored.
The incident occurred between the following times:
PDT: April 21, 22:20 PM - April 23, 11:45
BST: April 22, 06:20 - April 23, 19:45
AEST: April 22, 15:20 - April 24, 04:45
We regret any inconvenience this may have caused if you were impacted by the incident.
A fix has been implemented, and we are monitoring the results.
There may be delays in report generation while we work through a backlog caused by the incident.
This is impacting our users accessing Turnitin, Turnitin UK, iThenticate, Crossref, and via an integration. Turnitin Similarity, Originality, and Simcheck in the Americas may also be affected.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
We’ve run into some issues.
Turnitin, Turnitin UK, iThenticate, Crossref, and users accessing Turnitin via an integration are continuing to experience an unexpected service incident. Users accessing Turnitin Similarity, Originality, and Simcheck in the Americas may also be affected.
During this time, you may experience slowness in Similarity Report generation.
We invite you to track the progress of this incident while we work to bring the service back to optimum health
A fix has been implemented, and we are monitoring the results.
There may be delays in report generation while we work through a backlog caused by the incident.
This will impact users accessing Turnitin, Turnitin UK, iThenticate, Crossref, and via an integration.
Turnitin Similarity, Originality, Simcheck in the Americas may also be affected.
We’ve run into some issues.
Turnitin, Turnitin UK, iThenticate, Crossref, and users accessing Turnitin via an integration are currently experiencing an unexpected service incident. Users accessing Turnitin Similarity, Originality, Simcheck in the Americas may also be affected.
During this time, you may experience slowness in Similarity Report generation.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
April 20th, 2024 Maintenance Completed. Thank you for your patience. We regret any inconvenience this may have caused if you were impacted by today’s maintenance.
Our maintenance period has been extended to allow for further testing, please note the updated maintenance time is on April 20 07:00 – 13:30 PDT, April 20 15:00 – 21:30 BST, April 21 00:00 – 06:30 AEST [go to https://tinyurl.com/2jpfrchu for local time].
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Turnitin will take a 5 hour maintenance window on April 20 07:00 – 12:00 PDT, April 20 15:00 – 20:00 BST, April 21 00:00 – 05:00 AEST [go to https://tinyurl.com/5d79nh6s for local time] with the following services being unavailable during these times:
Originality (including all Integrations)
SimCheck (including Integrations)
Similarity (including Integrations)
Turnitin Core API (including Integrations)
Crossref Similarity Check
Draft Coach
Authorship
iThenticate 2.0
Canvas Plagiarism Framework
Integrations through LTI 1.3
The following will be available but may have disruptions in service during the maintenance:
Turnitin and TurnitinUK (including all Integrations)
Roster Sync through Turnitin.com
Feedback Studio for iOS
iThenticate
iThenticate (via API)
Gradescope (Exporting Submissions, LTI 1.3 & Code Similarity Only)
We regret any inconvenience this may cause.
The incident has been resolved.
We are currently investigating this issue.
The incident has been resolved.
We are currently investigating this issue.
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We are performing upgrades on Jamf Cloud beginning on March 23rd at 0700 UTC and running through March 23rd at 2100 UTC. More information will be available on Jamf Nation here:
https://community.jamf.com/t5/release-info/jamf-pro-11-3-2-now-available/ta-p/312015
https://learn.jamf.com/en-US/bundle/jamf-pro-release-notes-11.3.2/page/New_Features_and_Enhancements.html
March 16, 2024 Maintenance Completed. Thank you for your patience. We regret any inconvenience this may have caused if you were impacted by today’s maintenance.
Our maintenance period has been extended, please note the updated maintenance time is on March 16 07:00 – 12:00 PDT, March 16 14:00 – 19:00 GMT, March 17 01:00 – 06:00 AEDT [go to https://tinyurl.com/yc5txxzh for local time].
Our maintenance period has been extended to allow for further testing, please note the updated maintenance time is on March 16 07:00 – 11:30 PDT, March 16 14:00 – 18:30 GMT, March 17 01:00 – 05:30 AEDT [go to https://tinyurl.com/mvm486jr for local time].
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Turnitin will take a 4 hour maintenance window on March 16 07:00 – 11:00 PDT, March 16 14:00 – 18:00 GMT, March 17 01:00 – 05:00 AEDT [go to http://tinyurl.com/y97dauje for local time] with the following services being unavailable during these times:
Originality (including all Integrations)
SimCheck (including Integrations)
Similarity (including Integrations)
Turnitin Core API (including Integrations)
Crossref Similarity Check
Draft Coach
Authorship
iThenticate 2.0
The following will be available but may have disruptions in service during the maintenance:
Turnitin and TurnitinUK (including all Integrations)
Roster Sync through Turnitin.com
Feedback Studio for iOS
iThenticate
iThenticate (via API)
Canvas Plagiarism Framework
Gradescope (Exporting Submissions, LTI 1.3 & Code Similarity Only)
Integrations through LTI 1.3
We regret any inconvenience this may cause.
We have finished the investigation and the remediation of the issue. We continue to work directly with a small number of impacted customers. At this time we will continue to monitor the situation, thank you for everyone's patience and we apologize for any disruptions this might have caused.
We’re happy to announce a hotfix is now available for the issues reported. Our team has worked hard to ensure your operations can continue smoothly.
Please be aware, continued outages could be due to not updating to the version with the hotfix.
To resolve these issues, we urge all customers to upgrade immediately.
We appreciate your prompt action on this and thank you for your ongoing support.
We’ve identified a potential root cause for a recent issue and are engineering team are actively working on a solution.
We appreciate your patience and will provide further updates as soon as possible.
We’ve identified a potential root cause for a recent issue and are actively working on a solution in order to resolve it.
We appreciate your patience and will provide further updates as soon as possible.
We’ve identified a potential root cause for a recent issue and are actively working to resolve it.
We appreciate your patience and will provide further updates as soon as possible.
We are continuing to investigate this issue.
INVESTIGATING
We wanted to provide an update on the ongoing service interruption that began earlier today. Despite our best efforts, the issue persists, and our engineering team remains fully engaged in resolving it.
Here's a brief overview of the current situation:
Issue Status: There is a small amount of services have an interruption which was caused by a 503 error.
Current Efforts: Our team is actively analysing system logs and performance metrics to identify and address the root cause of the problem. Progress is being made, but the issue remains unresolved at this time.
Impact Reminder: Users may continue to experience difficulties accessing our services. We understand the frustration this may cause and are committed to restoring normal operations as quickly as possible.
Next Steps: We are exploring all possible solutions and avenues to expedite the recovery process. Rest assured, we will keep you updated with any new developments.
Thank you for your continued patience and understanding during this challenging time. We are fully dedicated to resolving this issue and minimising any further disruptions.
We wanted to provide an update on the ongoing service interruption that began earlier today. Despite our best efforts, the issue persists, and our engineering team remains fully engaged in resolving it.
Here's a brief overview of the current situation:
Issue Status: There is a small amount of services have an interruption which was caused by a 503 error.
Current Efforts: Our team is actively analysing system logs and performance metrics to identify and address the root cause of the problem. Progress is being made, but the issue remains unresolved at this time.
Impact Reminder: Users may continue to experience difficulties accessing our services. We understand the frustration this may cause and are committed to restoring normal operations as quickly as possible.
Next Steps: We are exploring all possible solutions and avenues to expedite the recovery process. Rest assured, we will keep you updated with any new developments.
Thank you for your continued patience and understanding during this challenging time. We are fully dedicated to resolving this issue and minimising any further disruptions.
We wanted to provide an update on the ongoing service interruption that began earlier today. Despite our best efforts, the issue persists, and our engineering team remains fully engaged in resolving it.
Here's a brief overview of the current situation:
Issue Status: There is a small amount of services have an interruption which was caused by a 503 error.
Current Efforts: Our team is actively analysing system logs and performance metrics to identify and address the root cause of the problem. Progress is being made, but the issue remains unresolved at this time.
Impact Reminder: Users may continue to experience difficulties accessing our services. We understand the frustration this may cause and are committed to restoring normal operations as quickly as possible.
Next Steps: We are exploring all possible solutions and avenues to expedite the recovery process. Rest assured, we will keep you updated with any new developments.
Thank you for your continued patience and understanding during this challenging time. We are fully dedicated to resolving this issue and minimising any further disruptions.
We wanted to provide an update on the ongoing service interruption that began earlier today. Despite our best efforts, the issue persists, and our engineering team remains fully engaged in resolving it.
Here's a brief overview of the current situation:
Issue Status: There is a small amount of services have an interruption which was caused by a 503 error.
Current Efforts: Our team is actively analysing system logs and performance metrics to identify and address the root cause of the problem. Progress is being made, but the issue remains unresolved at this time.
Impact Reminder: Users may continue to experience difficulties accessing our services. We understand the frustration this may cause and are committed to restoring normal operations as quickly as possible.
Next Steps: We are exploring all possible solutions and avenues to expedite the recovery process. Rest assured, we will keep you updated with any new developments.
Thank you for your continued patience and understanding during this challenging time. We are fully dedicated to resolving this issue and minimising any further disruptions.
We wanted to provide an update on the ongoing service interruption that began earlier today. Despite our best efforts, the issue persists, and our engineering team remains fully engaged in resolving it.
Here's a brief overview of the current situation:
Issue Status: The service interruption caused by a 503 error is ongoing.
Current Efforts: Our team is actively analysing system logs and performance metrics to identify and address the root cause of the problem. Progress is being made, but the issue remains unresolved at this time.
Impact Reminder: Users may continue to experience difficulties accessing our services. We understand the frustration this may cause and are committed to restoring normal operations as quickly as possible.
Next Steps: We are exploring all possible solutions and avenues to expedite the recovery process. Rest assured, we will keep you updated with any new developments.
Thank you for your continued patience and understanding during this challenging time. We are fully dedicated to resolving this issue and minimising any further disruptions.
Issue Status: Ongoing
Update: It’s been over two hours since we first reported the service interruption caused by a 503 error. Our engineering team is fully committed to resolving the underlying issues.
Current Efforts: Analysis of system logs and performance metrics is ongoing, with our team working tirelessly to find and implement a fix. Progress is being made, though the issue remains unresolved.
Impact Reminder: Users may still experience difficulties accessing our services. We are aware of the inconvenience this causes and are focused on restoring normal operations as quickly as possible.
Next Steps: We are continuing to pursue all avenues to speed up the recovery process and will provide updates as soon as new information becomes available.
Thank you for your continued patience and understanding. Our team is dedicated to resolving this issue as swiftly as possible.
Service Update
We are continuing to work diligently to resolve the service interruptions currently impacting our customers. Our team is fully engaged and focused on rectifying the issue as swiftly as possible.
Ongoing Actions:
Our investigation is still in progress, with all efforts aimed at identifying and implementing a solution promptly. We have mobilized additional resources to ensure a rapid resolution.
Staying Informed:
We are committed to providing you with the latest updates as our work progresses. Another update will be provided in about 2 hours.
Thank you for your continued patience and understanding.
Details: We’re currently addressing an issue marked by a 503 error, affecting access to our platform. Technical challenges are impacting our ability to process requests.
Current Actions: Our engineering team is actively working on identifying and resolving the issue. We’re analyzing system logs and performance to quickly restore service.
Impact: Users may experience difficulty accessing our services.Users may experience an inability to login and may see failures around self-service connections and enrollments.
Status: Ongoing. We’re dedicated to minimizing disruption and restoring full functionality.
We appreciate your patience and are committed to resolving this as swiftly as possible
An issue has been identified that is affecting some Jamf Pro customers. We are working to resolve and will provide next update in 45 minutes. Currently this seems to be related to communication with APNS.
Affected Services: iCloud Storage Upgrades
Users may be unable to complete storage upgrade payment transactions.
Affected Services: iCloud Storage Upgrades
Affected Services: iCloud Storage Upgrades
Affected Services: Game Center, iCloud Account & Sign In, iCloud Mail, iCloud Web Apps (iCloud.com), Photos
Users may be unable to sign in to Game Center.
Affected Services: Game Center, iCloud Account & Sign In, iCloud Mail, iCloud Web Apps (iCloud.com), Photos
Affected Services: Game Center, iCloud Account & Sign In, iCloud Mail, iCloud Web Apps (iCloud.com), Photos