Welcome to the Technology Services Department IT Dashboard! This is where you get the answer to the question, "Is it just my computer or is something wrong with 'the system'?"
If you need technical assistance or you want to inform us of a tech problem, please open a ticket at https://sfhs.happyfox.com
Our Support platform provider has confirmed that call functionality has been fully restored. Thank you for your patience!
Our team is aware of an issue where the audio on some inbound calls to Support is not working as expected. Our Support platform provider is working on the issue and we will provide additional information soon. In the interim, please submit a Support ticket in the event you encounter an audio issue. Thank you for your patience and understanding!
Due to an unexpected service incident, users of Turnitin, Turnitin UK, iThenticate, Crossref, Turnitin Similarity, Originality, and SimCheck may have found a delay in Similarity Report generation.
We are pleased to inform that the service has been restored.
The incident occurred between the following times:
PDT: April 21, 22:20 PM - April 23, 11:45
BST: April 22, 06:20 - April 23, 19:45
AEST: April 22, 15:20 - April 24, 04:45
We regret any inconvenience this may have caused if you were impacted by the incident.
A fix has been implemented, and we are monitoring the results.
There may be delays in report generation while we work through a backlog caused by the incident.
This is impacting our users accessing Turnitin, Turnitin UK, iThenticate, Crossref, and via an integration. Turnitin Similarity, Originality, and Simcheck in the Americas may also be affected.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
We’ve run into some issues.
Turnitin, Turnitin UK, iThenticate, Crossref, and users accessing Turnitin via an integration are continuing to experience an unexpected service incident. Users accessing Turnitin Similarity, Originality, and Simcheck in the Americas may also be affected.
During this time, you may experience slowness in Similarity Report generation.
We invite you to track the progress of this incident while we work to bring the service back to optimum health
A fix has been implemented, and we are monitoring the results.
There may be delays in report generation while we work through a backlog caused by the incident.
This will impact users accessing Turnitin, Turnitin UK, iThenticate, Crossref, and via an integration.
Turnitin Similarity, Originality, Simcheck in the Americas may also be affected.
We’ve run into some issues.
Turnitin, Turnitin UK, iThenticate, Crossref, and users accessing Turnitin via an integration are currently experiencing an unexpected service incident. Users accessing Turnitin Similarity, Originality, Simcheck in the Americas may also be affected.
During this time, you may experience slowness in Similarity Report generation.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
April 20th, 2024 Maintenance Completed. Thank you for your patience. We regret any inconvenience this may have caused if you were impacted by today’s maintenance.
Our maintenance period has been extended to allow for further testing, please note the updated maintenance time is on April 20 07:00 – 13:30 PDT, April 20 15:00 – 21:30 BST, April 21 00:00 – 06:30 AEST [go to https://tinyurl.com/2jpfrchu for local time].
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Turnitin will take a 5 hour maintenance window on April 20 07:00 – 12:00 PDT, April 20 15:00 – 20:00 BST, April 21 00:00 – 05:00 AEST [go to https://tinyurl.com/5d79nh6s for local time] with the following services being unavailable during these times:
Originality (including all Integrations)
SimCheck (including Integrations)
Similarity (including Integrations)
Turnitin Core API (including Integrations)
Crossref Similarity Check
Draft Coach
Authorship
iThenticate 2.0
Canvas Plagiarism Framework
Integrations through LTI 1.3
The following will be available but may have disruptions in service during the maintenance:
Turnitin and TurnitinUK (including all Integrations)
Roster Sync through Turnitin.com
Feedback Studio for iOS
iThenticate
iThenticate (via API)
Gradescope (Exporting Submissions, LTI 1.3 & Code Similarity Only)
We regret any inconvenience this may cause.
The incident has been resolved.
We are currently investigating this issue.